Policy formulation is the function of
(a) top-level managers
(b) middle-level managers
(c) operational management
(d) all of the above
Correct Answer- (a) top-level managers
Explanation: Top-level managers are responsible for developing policies and goals for the organization. On the other hand, middle-level managers interpret these policies in terms of plans and objectives and work towards implementing them with the help of operational management. As per the instructions of the middle management, the active management directly oversees the actual work process.
